I have a friend, Mark Huggan, who runs Phantom Couriers, BC's largest independent courier company. Courier companies are tough to run. Often staff are difficult to manage, margins are slim and the clients are demanding. However, a professionally run company, like Mark's, can thrive in this fiercely competitive market - if they get it right.
One thing that always impresses me with Mark is his attitude. I remember him once commenting about a difficult business decision, "Well, what's the worst that can happen? It will all go to hell and we'll go broke. Ok, I've had that before and started from scratch, more than once, so I know I can handle that. So, let's get on with it!"
At that point one can see the reason for Mark's continuing success. He has quite literally become bulletproof. No matter how hard the business situation, he simply will not give up. If we can accept the worst possible outcome without fear, then taking action becomes easy. From there, things only get easier.
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